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STANCE FINANCE — REFUND & CANCELLATION POLICY

Last updated: 24 June 2026

This policy explains how to cancel a Stance Finance Professional Plus subscription and how refunds are handled. It forms part of our Terms of Service.

1. Cancelling your subscription

You can cancel at any time. When you cancel:

  • Your subscription stops renewing.
  • You keep Professional Plus access until the end of the period you have already paid for.
  • After that date, your account automatically reverts to the free tier.

To cancel, email support@stancefinance.co.za. You can also manage or cancel the subscription from your PayFast account if you have one.

2. The free trial

New accounts receive 2 days of Professional Plus access free. If you do not subscribe, the account simply reverts to the free tier at the end of the trial — there is nothing to cancel and nothing is charged.

3. Refunds

Because Professional Plus gives you immediate, continuous access to a digital service:

  • We do not provide refunds for the unused portion of a billing period after a renewal has been charged. Instead, you keep access until the end of that period.
  • Annual subscriptions are paid in advance and are not refunded on a pro-rata basis on cancellation, except where required by law.

4. Your rights under South African law

This policy does not limit any rights you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002 (ECTA), including any applicable cooling-off period for electronic transactions. Where the law gives you a right to a refund that this policy does not, the law prevails.

If you believe you were charged in error, charged after cancelling, or charged for a service that was not delivered, contact us and we will investigate and put it right.

5. Failed payments

If a renewal payment fails, our payment processor will retry over a short period. If payment ultimately fails, your account reverts to the free tier. You can resubscribe at any time.

6. Contact

To cancel, request a refund, or query a charge:

Stance Finance (Brian Bashala) Email: support@stancefinance.co.za We aim to respond within 5 business days.

Stance Finance · Sandton, Johannesburg · support@stancefinance.co.za